Ask Me Anything: Customer Success Leaders

In this AMA discussion, circle up with expert Customer Success leaders to discuss: scaling a CS org, managing transitions on your team, building a business case for robust CS support, and more. Get to know the CS peers in your group, and come away with different perspectives, new ideas, and a fresh sense of camaraderie.

Yi Chen
Toast Leadership Alum
About This Event
September 19, 2023
2:25 pm
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Day 2
2:21 pm

Peer Discussion: Womxn of the Core

In this session for women and non-binary Core members, break into small, facilitated discussion groups to swap stories, share learnings, and give support. We’ll cover themes such as impactful communication, setting your expectations for work-life balance, advocating for yourself, and more.

Day 5
5:30 pm

After Party

Food. Drinks. Conversation.

Day 5
4:30 pm


Head back to the main stage for the closing session.

Day 5
4:45 pm

General Session: Founder Fireside Chats & Core Awards

Tune into fireside chats with prominent founders, Core Award announcements, and some last notes from Underscore VC before you start mingling at the after party.

Day 3
3:15 pm


Head to your next breakout session.

Day 4
3:31 pm

Creating an Inclusive Culture

For an increasingly diverse workforce that expects virtual and hybrid options, wage gaps across race and gender lines remain. In a protected space, discuss how this affects the employee lifecycle for Black and Latinx professionals, and learn how to shape a sustainable standard for inclusive work environments.

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